FAQs

How much do cleaning services cost?

The cost of any house cleaning depends on several factors including the type of service, the number of rooms and the size of the rooms serviced. For a cleaning estimate, call us today and tell us which services you’d like and the estimated size of your home. 

Are your products safe for my household?

Absolutely! All of our products are environmentally-friendly and harmless to you, your family, and your pets. We use quality name brand products that you can count on to get your house in tip top shape.

How do we work together?

At Marth Cleaning, we put communication first. Clients can choose to select regular services from our cleaning experts (bi-weekly, monthly, etc.) or just call us on an “as-needed” basis. For special requests, we ask for full disclosure before our service team arrives. We always aim to offer reliable, affordable, top-notch cleaning services created with you and your space in mind. You can even book online 24/7.

What is the best way to contact Marth Cleaning if I have a question?

You can always email us at home.cleaning@marthcleaning.com or message us on Facebook and we will respond in 1 business day.

If your question is time-sensitive please text us(262)352-4315 or call us(262)352-4315 between the hours of 
9am-3pm, Monday-Friday (excluding holidays).

Should I be home during the cleaning service?

We ultimately leave this up to the client. Because our hours of operation are standard for most businesses, many of our clients are working while we clean their homes. That being said, if you feel more comfortable being at home, you can certainly schedule a cleaning time that works for you and our cleaning team. In most cases, our insured house cleaners receive a spare key or garage code to enter the building when necessary.

Is there anything special we should do to prepare for our first cleaning?

We kindly suggest that you are present the first initial cleaning appointment to show your home to your cleaning team. This will allow them to familiarize themselves with your home and identify any rooms that may require special attention or be excluded from the initial cleaning. Additionally, it would be beneficial if your team could verify your satisfaction with the initial cleaning before they leave. This ensures that your team can take any necessary notes to maintain your home’s unique features and ensure a consistent cleaning experience in the future.

How does Marth Cleaning provide my estimate for pricing?

We provide general starting prices for your home online and we can provide a remote estimate for you as well. After you schedule your initial cleaning, our home cleaning team will verify your home cleaning pricing in home for recurring services going forward.

Can I pay for my cleaning service online, or how can I pay?

We offer a convenient and secure online option for payment using ZellePay (A part of all major online banking platforms – Send money with Zelle) learn more and get our QR code here at Marthcleaning.com/pay.

More questions about Zelle? Check with your bank for more details!

You can also pay your team directly with Cash / Personal Check / Business Check.

What is your cancellation policy?

We respectfully request at least 24 hours’ notice for cancellations or rescheduling.
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
Same-day cancellations or inability to access the property may result in a charge of up to the full scheduled cleaning amount.

Why don’t you accept Venmo?

We do, but we do not advertise this due to processing fees. If you want to pay your invoice via our Business Venmo Account please add a $5.00 convenience fee to your invoice total. This covers Venmo’s fee to us for processing.