Marth Cleaning – Terms & Conditions
Last Updated: August 3, 2026
Welcome to Marth Cleaning. By scheduling or using our services, you agree to the following Terms & Conditions. These terms help ensure a professional, reliable experience for both our customers and our team.
1. Acceptance of Terms
By requesting an estimate, scheduling service, or allowing Marth Cleaning to perform work at your property, you agree to these Terms & Conditions.
2. Services Provided
Marth Cleaning provides professional residential cleaning services, including recurring cleanings, deep cleanings, move-in/move-out cleanings, and other cleaning services as agreed upon.
Services performed are limited to those scheduled and approved by the customer.
3. Estimates
Any estimate provided is based on the information available at the time of scheduling.
Actual pricing may change if:
- The home’s condition differs significantly from what was described.
- Additional rooms or areas require cleaning.
- Excessive buildup, pet hair, biohazards, smoke residue, or heavy soil require additional labor.
- Additional services are requested during the appointment.
Our technicians will communicate any pricing adjustments before proceeding whenever practical.
4. Scheduling
Appointments are reserved specifically for you.
While we strive to arrive within the scheduled time window, arrival times may vary due to traffic, weather, previous appointments, or unforeseen circumstances.
5. Access to Property
Customers are responsible for providing safe access to the property.
If we cannot gain entry upon arrival, a lockout fee may apply.
Customers are responsible for ensuring:
- Utilities are functioning.
- Running water is available.
- Electricity is available.
- Pets are secured if necessary.
6. Cancellation & Rescheduling
We respectfully request at least 24 hours’ notice for cancellations or rescheduling.
Appointments canceled with less than 24 hours’ notice may be subject to a cancellation fee.
Same-day cancellations or inability to access the property may result in a charge of up to the full scheduled cleaning amount.
7. Payment
Payment is due on the day of service unless other arrangements have been made. Late fees of 10% of your cleaning service or $25.00, whichever is greater, may be charged after 14 day grace period.
Accepted payment methods may include:
- Cash/Check
- Electronic Invoice | ZellePay
- Venmo Business | Marth Cleaning LLC – Please add a $5.00 convenience fee for Venmo (covers their processing fees)
- Other approved payment methods
Late payments may incur applicable collection costs and reasonable attorney fees where permitted by law.
8. Recurring Service
Recurring customers may schedule weekly, biweekly, or monthly cleanings.
Prices are based upon maintaining the agreed cleaning frequency.
If service is skipped for an extended period, additional cleaning charges may apply to restore the home to maintenance condition.
9. Satisfaction Guarantee
If you are not satisfied with any area cleaned, please notify us within 24 hours of your appointment.
We will make reasonable efforts to return and address areas included in the original scope of work at no additional labor charge.
This guarantee does not apply to:
- New dirt after service
- Items moved after cleaning
- Areas not included in the original service
- Permanent stains or damage
10. Customer Responsibilities
Customers agree to:
- Pick up excessive clutter before our arrival.
- Secure valuables and irreplaceable items.
- Secure firearms.
- Inform us of fragile items requiring special attention.
- Notify us of pets that may interfere with cleaning.
- Pay your invoice within 24 hours of your cleaning service.
11. Items We Do Not Clean
These services are NOT included in our service
- Human or animal bodily fluids
- Mold remediation
- Hoarding situations without prior approval
- Pest infestations
- Hazardous materials
- Needles or medical waste
- Areas that present unsafe working conditions
- Window cleaning
- All external/ outside cleaning services
Additional specialty services may be quoted separately.
12. Breakage & Damage
Our team exercises great care while cleaning.
In the unlikely event damage occurs:
- It must be reported within 48 hours.
- We may request photographs.
- We reserve the right to repair or replace the damaged item at our discretion.
We are not responsible for:
- Pre-existing damage
- Improperly installed fixtures
- Loose items
- Artwork not securely mounted
- Fragile items that cannot reasonably withstand normal cleaning
13. Cleaning Limitations
Cleaning removes dirt and debris but cannot guarantee removal of:
- Permanent stains
- Hard water deposits
- Mineral buildup
- Rust
- Etching
- Oxidation
- Paint damage
- Worn finishes
- Grout discoloration
14. Safe Working Environment
Our employees may decline or discontinue service if conditions are unsafe, including:
- Aggressive pets
- Dangerous structural conditions
- Illegal activity
- Biohazards
- Severe infestations
- Unsafe weather conditions
Charges may still apply if work cannot safely be completed.
15. Photography
Our technicians may take photographs before and after cleaning for:
- Quality control
- Training
- Documentation of existing conditions
- Damage documentation
No personally identifying information will be intentionally shared publicly without permission.
16. Communications
By scheduling service, you consent to receive communications from Marth Cleaning by:
- Phone
- Text message
These communications may include appointment reminders, invoices, estimates, customer service follow-up, and occasional promotional offers. You may opt out of marketing communications at any time.
17. Website & Online Booking
Our online scheduling system is provided for customer convenience.
Submitting a booking request does not guarantee an appointment until confirmed by Marth Cleaning.
We reserve the right to adjust appointment times, pricing, or scheduling based on availability.
18. Limitation of Liability
To the fullest extent permitted by law, Marth Cleaning’s liability shall not exceed the amount paid for the service giving rise to the claim.
We are not responsible for indirect, incidental, special, or consequential damages.
19. Force Majeure
Marth Cleaning shall not be liable for delays or inability to perform services due to circumstances beyond our reasonable control, including severe weather, natural disasters, utility outages, government actions, labor disruptions, or other unforeseen events.
20. Governing Law
These Terms & Conditions are governed by the laws of the State of Wisconsin.
Any disputes shall be resolved in the appropriate state or federal court located in Wisconsin.
21. Changes to These Terms
Marth Cleaning reserves the right to update these Terms & Conditions at any time. The most current version will always be posted on our website.
22. Privacy Policy
At Marth Cleaning we Respect your privacy. For the full legal details and how we use your data please review our policy.
Contact Us
Marth Cleaning
Website: Marthcleaning.com
Booking: Marthcleaning.com/booking
Email: home.cleaning@marthcleaning.com
Phone: (262)352-4315