Marth Cleaning – Privacy Policy
Last Updated: August 25, 2026
At Marth Cleaning, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, and the choices you have regarding your information when you visit our website, request an estimate, schedule services, or communicate with us.
1. Information We Collect
We may collect information that you voluntarily provide, including:
- Name
- Address
- Email address
- Phone number
- Cleaning service details
- Property information necessary to provide an estimate or perform services
- Payment information (processed through approved payment providers)
We may also collect certain technical information automatically when you visit our website, including:
- IP address
- Browser type
- Device information
- Pages visited
- Referral source
- Cookies and similar technologies
2. How We Use Your Information
We use your information to:
- Schedule and perform cleaning services
- Prepare estimates
- Process payments
- Respond to questions and customer support requests
- Send appointment reminders and service updates
- Improve our website and customer experience
- Maintain business records
- Comply with legal obligations
- Prevent fraud and unauthorized activity
3. Text Messages & Email Communications
By requesting an estimate or scheduling service, you consent to receive communications from Marth Cleaning, including:
- Appointment reminders
- Scheduling confirmations
- Estimate follow-ups
- Service notifications
- Invoices and receipts
- Customer satisfaction surveys
Occasionally, we may send promotional offers or seasonal discounts. You may opt out of marketing communications at any time by following the unsubscribe instructions or contacting us directly.
4. AI-Assisted Customer Service
Marth Cleaning may use artificial intelligence (AI) and automated systems to assist with customer service, scheduling, estimating, appointment reminders, and answering common questions.
These systems are designed to improve response times and customer service. Information provided through these systems is treated in accordance with this Privacy Policy.
5. Cookies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Analyze website traffic
- Remember user preferences
- Improve online booking performance
Most browsers allow you to disable cookies; however, doing so may affect certain website features.
6. Payment Information
We do not store complete credit card or banking information on our servers.
Payments are processed through trusted third-party payment providers. Those providers maintain their own privacy and security policies.
7. Sharing Information
We do not sell your personal information.
We may share information only when necessary with:
- Payment processors
- Scheduling or booking software providers
- Website hosting providers
- Technology vendors assisting our business operations
- Government authorities when required by law
All third-party service providers are expected to protect customer information appropriately.
8. Security
We take commercially reasonable measures to protect your personal information against unauthorized access, disclosure, misuse, or loss.
While no system can guarantee absolute security, we continually work to safeguard customer information.
9. Customer Photos
When necessary, our staff may photograph areas before or after cleaning for:
- Quality assurance
- Documentation
- Damage claims
- Employee training
These photographs are used internally unless you provide written permission for public use.
10. Children’s Privacy
Our services are intended for adults.
We do not knowingly collect personal information from children under the age of 13 for any reason.
11. Data Retention
We retain customer information only as long as reasonably necessary to:
- Provide services
- Maintain business records
- Meet legal, tax, insurance, and accounting requirements
- Resolve disputes
12. Your Privacy Rights
You may request to:
- Review the personal information we maintain about you.
- Correct inaccurate information.
- Request deletion of information where permitted by law.
- Opt out of marketing communications.
Some information may be retained where required for legal, tax, insurance, accounting, or contractual obligations.
13. Third-Party Websites
Our website may contain links to third-party websites.
Marth Cleaning is not responsible for the privacy practices or content of external websites.
14. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
The current version will always be posted on our website with the updated effective date.
Continued use of our website or services after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact us:
Marth Cleaning
Website: Marthcleaning.com
Booking: Marthcleaning.com/booking
Email: home.cleaning@marthcleaning.com
Phone: (262) 352-4315